Warranty and Customer Equipment Card

Track all serialized items once they leave your warehouse with customer equipment cards that provide a holistic profile of how you received the item, how it was shipped to the customer, past or future service calls, and if there are service contracts or warranties that the service team must honour.

Service Calls

Monitor all service activities as they relate to the items you’ve sold and track technicians assigned to the call, additional parts or service that were needed to solve the problem, service contracts eligibility, and resolutions.

Schedule ad-hoc service calls or schedule them in advance for preventative maintenance calls.

Knowledge Base

Leverage SAP Business One to store the most common issues and their solutions associated to a specific item to expedite resolution time for your service team and your customers.


Detailed reports provide insight into key data regarding your service team and the items that you sell to your customer.

Gauge efficiency on resolution time by technician, the number of services calls a particular customer is requesting or highlight problematic items that are consistently requiring service.


Allow your service team to view their open service calls, see customers profiles and active service contracts directly from their mobile device.

Check-in and out of service calls with GPS map locations, print service detail confirmations and capture approval signature on the spot from your customers.


Grow and be more competitive in a fast-paced world.

Don’t take your digital journey alone. With Aclaros, you’re better prepared for the present and the future with diverse talent and expertise, a proven methodology, and exceptional products helping you continually adapt and create value for your business.

aclaros Business one Service Mobile App

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SMEs for growth, resiliency, and profitability.